Parent's Guide

In our commitment to providing parents with the best available information on game safety, we have partnered with Internet Matters. Visit our partner page for a wide range of informative resources covering various aspects of online safety.

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If you're here, chances are you or someone you care about has engaged with one of our games for the sake of enjoyment. Thank you! We hope you derive as much pleasure from them as we do in creating them.

It's natural that you may have concerns about ensuring the safety of yourself or your children while connected to our games through mobile devices. Matters such as age limits, in-app purchases, and privacy are all valid, and we are here to offer the necessary support.

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To ensure that you can enjoy iDivine Creation games within a safe and controlled environment, we adhere to a set of principles that have served both our gamers and us well:

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Respect for our gamers: We invest all our efforts into creating the most enjoyable games for our players, never compromising on quality for short-term considerations.

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Empowerment of control: We want you to have complete control over your experience with iDivine Creation games. This means providing upfront information about the game's content before you or your child download it. It should be crystal clear when any purchases are involved within the game.

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Prompt problem resolution: If you or your child encounter any issues with our games, we strive to assist you in finding a swift solution. In addition to guides like this one, we are committed to helping you get in touch with the appropriate company for your specific concern. Whether it's related to payments (usually handled by Google or Apple, who process purchases and refunds) or the game itself (typically our responsibility), we are here to support you.

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Please continue reading as we address the questions you are most likely to have. If we have inadvertently overlooked any aspect, please email us at customercare.idivinecreation@gmail.com. In your email, kindly provide any relevant details, such as what transpired, when it occurred, possible transaction ID receipts, and pertinent screenshots, to assist us in understanding and addressing your concern effectively.

Parent's Guide.

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WHERE CAN YOU FIND iDIVINE CREATION TECHNOLOGIES GAMES?

Our games are available worldwide for free on iOS and Android devices, including phones and tablets. To start playing any of our games, simply download the game's app from either the Play Store (Android) or the App Store (Apple). 

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WHAT ARE THE AGE RESTRICTIONS FOR iDIVINE CREATION TECHNOLOGIES GAMES?

Our games do not impose specific age restrictions. However, we want to emphasize that according to our Terms of Service, users below the legal age of majority in their country of residence must obtain approval from their legal guardian before registering an account and accessing our games.

 

Please note: When you download our games from platforms like Google Play or Apple's App Store, you may come across age recommendations in the app's description. These recommendations, similar to movie ratings such as G, PG, or PG-13 in the U.S., primarily reflect the suitability of the content (including gameplay and animations) as assessed by the respective rating body responsible for such classifications. It's important to understand that these ratings are determined independently by third parties and may not necessarily align with our own Terms of Service.

 

For more detailed information on how these age categories are defined, we recommend visiting the support websites provided by Apple and Google.

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PRIVACY AND PROCESSING OF PERSONAL DATA

USERNAME

At iDivine Creation Technologies, we prioritize the privacy and security of our players. During the game's tutorial, players are prompted to create a username. To enhance privacy and safeguard personal information, we strongly recommend selecting a nickname that does not directly identify the player in real life. If desired, you can change your username easily within the game settings. Simply open the game, tap on the gear-wheel icon, and navigate to the "change name" option.

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PAYMENT INFORMATION

To ensure the highest level of security, we do not store any credit card information associated with in-game purchases. All payment transactions for our games are processed through Apple's App Store or Google Play, depending on your device. These transactions are conducted using the personal email address linked to your respective account.

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MARKETING

When you reach out to our support team via the in-game chat feature, you may have the option to provide your email address. Rest assured, we always seek your consent before sending any direct marketing messages to your mobile device. We are committed to respecting your privacy and will never sell or disclose your personal data to third parties for their own commercial purposes.

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For more detailed information about our privacy practices and how we handle data processing, please refer to our comprehensive Privacy Policy. We encourage you to review this policy to gain a better understanding of how we protect your personal information.

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HOW TO REPORT AN ISSUE?

The reporter's identity is not shared with the person being reported. However, every report is manually reviewed by our moderators and taken seriously. Due to the volume of reports we receive, it may take up to 2 to 4 working days for a report to be reviewed.

 

If you need to report any concerns via email, please reach us at customercare.idivinecreation@gmail.com. Please include specific details about the player in question (such as screenshots of the conversation and/or player profile) to help us quickly understand and address the issue.
 

ARE iDIVINE CREATION TECHNOLOGIES GAMES FREE TO PLAY?

All iDivine Creation Technologies games are free to download, offering optional "in-app purchases". In-app purchases are never required to play the game but can be used to enhance certain gameplay elements. In-app purchases vary in price, ranging from $0.99 to $99.99 (excluding taxes) in U.S. app stores, for example. In-app purchases are made with real money and are always clearly identified as such. They can be accessed within the game itself, providing options to make a purchase.

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CAN I MANAGE OR TURN OFF IN-APP PURCHASES?

If no payment information, such as credit card details, is added to your child's device, no purchases can be made. If you decide to make purchases for your child and add your payment information to the device, remember to adjust password protection settings or disable in-app purchases entirely afterward to prevent unauthorized purchases.If any unauthorized purchases are made by child, it is the parent's responsibility.

 

The method for managing in-app purchase settings may vary depending on the device you are using. Please refer to the appropriate instructions below:

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Instructions for Prevent in-app purchases from the App Store

Instructions for Prevent in-app purchase from Google Android devices (such as Samsung Galaxy, OnePlus, HTC, Nexus, etc)

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WHO PROCESSES IN-APP PURCHASES?

iDivine Creation Technologies does not process payments for in-app purchases or have access to credit card information. Payment transactions are handled through the App Store or Google Play (depending on your device) using the personal email address associated with the respective account. Transaction receipts are sent to you by Apple or Google via email after each purchase. In some cases, purchases may be bundled together, and it may take a few days for you to receive the receipt. These post-purchase processes are subject to change by Apple or Google. iDivine Creation Technologies does not offer any billing programs.

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ARE MY BANK DETAILS KEPT PRIVATE?

We don't process payments for in-app purchases, nor do we have access to any of your payment information. That's because the payment transactions themselves are completed through iDivine Creation Technologies' designated payment providers, such as Apple's App Store or Google Play (depending on your device), using your personal email address associated with that account. Receipts for these transactions are emailed to you by the respective payment provider after each purchase (please note that any post-purchase processes are controlled by the payment provider and are subject to their policies and changes).

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I'VE MADE AN IN-GAME PURCHASE, BUT I HAVEN'T RECEIVED WHAT I PAID FOR. WHAT NOW?

Usually, transactions are processed instantly. However, in rare cases, it may take up to 48 hours for transactions to be fully processed by the payment provider and reflected in your game. To troubleshoot, we recommend restarting the app by fully closing and reopening it. Sometimes, establishing a fresh connection to the servers can trigger the in-app items or currency to appear.

 

If 48 hours have passed and you still haven't received your purchase, please contact the respective payment provider directly for further assistance and more information.

MY CHILD ACCIDENTALLY MADE AN IN-APP PURCHASE. CAN I GET A REFUND?

As with most downloadable software products, items bought in our games (in-app purchases) are generally non-refundable. However, in rare cases, exceptions can be made.

 

If the purchase was made on an Apple (iOS) device:

Please note that iDivine Creation Technologies is unable to handle refunds directly for purchases made on iOS devices. For assistance with refunds, please visit Apple Support and select the "Contact iTunes Store Support" link. From there, choose the "Purchases, billing, and redemption" category and select the option that best suits your situation.

 

If the purchase was made on a Google (Android) device:

To request a refund for a purchase made on an Android device, please send an email to customercare.idivinecreation@gmail.com or contact our in-game support directly. In your message, please provide the name of the game in which the purchase was made and attach the purchase receipt & transaction ID. Receipts for transactions are emailed to you by Google after each purchase.

 

Please note: Receipts for transactions are typically emailed to you by Apple or Google shortly after each purchase. However, if you have made multiple purchases, they may be bundled together, which could result in longer processing times. Any post-purchase processes are subject to change by Apple or Google. iDivine Creation Technologies does not offer any billing programs.

 

I’VE SEEN ANOTHER SITE THAT OFFERS IN-GAME PRODUCTS FOR iDIVINE CREATION TECHNOLOGIES GAMES. CAN I BUY FROM THEM?

If you wish to make an in-app purchase, the only legitimate way is to buy directly through the game itself on your mobile device. Be cautious of any third-party websites that claim to offer enhancements for our games, such as "free gem" websites, as they may be fraudulent. These sites can potentially collect your personal information and money without delivering the promised in-game products. Please note that selling, redeeming, or trading virtual in-game currency is strictly prohibited according to our Terms of Service.

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IMPORTANT: When it comes to anything related to the Internet, it is crucial to always keep your passwords confidential and consider changing them regularly. iDivine Creation Technologies will never ask for your game account password(s) or credit card information. Please exercise caution and be vigilant to protect your personal and financial data.

I’VE RECEIVED A BILL FOR A PURCHASE I DIDN’T MAKE. WHAT SHOULD I DO IF I SUSPECT FRAUDULENT ACTIVITY?

If you or anyone who has access to your device have not made any purchases within our iDivine Creation Technologies games, but you have received a bill for such purchases, it is possible that your Google or Apple account has been compromised. In such cases, it is crucial to take immediate action by contacting Apple or Google using the instructions provided below:

 

For Apple (iOS) devices:Please visit Apple support and select the "Contact iTunes store support" link, then navigate to "Purchases, billing and redemption" and choose the option that best fits your situation.

 

For Google (Android) devices:

Please visit Google Support and choose the option that best fits your situation. Kindly send an email to customercare.idivinecreation@gmail.com. In your message, please mention the name of the game in which the unauthorized purchase was made and attach the purchase receipt & transaction ID. Receipts for transactions are typically sent to you by Google via email after each purchase.

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If you have already contacted Apple or Google regarding suspected fraudulent activity and they have redirected you to us, please get in touch with us at customercare.idivinecreation@gmail.com. It is important to provide specific details about the incident, including the timeline, transaction ID receipts, relevant screenshots, and any other pertinent information.

SAFETY CHECKLIST

iDivine Creation Technologies' games are designed for enjoyment and can provide a great way to relax and take a break. If you notice that your child isn't having much fun with the games, don't hesitate to talk to them about it. Here is a list of important topics to discuss with your child:

 

1) HAVE A CONVERSATION WITH YOUR CHILD ABOUT GAMING

2) Engage in a dialogue about your child's gaming habits and encourage them to communicate with you if anything upsets them.

3) FAMILIARIZE YOURSELF WITH THE GAME AND ITS REPORTING OPTIONS

4) We recommend taking an interest in the game and even playing it together with your child regularly. It can be helpful to go through in-game tutorials and game guides together to ensure that both of you understand how the game functions. Pay special attention to learning how to use the mute and report tools.

5) CHECK YOUR CHILD'S USERNAME

6) Ensure that your child's in-game nickname does not reveal their real name. It's also a good idea to verify if their chosen nickname is appropriate.

7) CHECK IN-APP PURCHASE SETTINGS

8) Become acquainted with the methods to restrict or disable in-app purchases on your child's device.

9) TALK WITH YOUR CHILD ABOUT THE RISKS OF SHARING INFORMATION ONLINE

10) Have a thoughtful conversation about the dangers associated with interacting with strangers online. Teach them to be skeptical and cautious when engaging with others and not to share personal information such as gender, age, location, ethnicity, religion, sexuality, height, or hobbies.

11) REPORT / GET HELP

If all else fails and your child encounters issues within the game, report the problem so that we can provide assistance.